What is vFound?+
vFound brings five site workflows into one browser workspace. Lost & Found gives guests your own branded website to search found-item photos and submit private claims. Parcels logs deliveries and records pickup. Checkroom issues QR tickets for coats, bags and luggage. Equipment tracks reservations, checkouts and returns. Visitors records sign-ins and tells the host. Choose any product; your team uses one login.
Do I have to buy the whole suite?+
No. Each product has its own price: Lost & Found US$75, Parcels US$75, Checkroom US$42, Equipment US$58 and Visitors US$67/month per site, each billed yearly. Start with one and add another whenever you like; it is charged for the time until your renewal date and renews with the rest.
Is the 14-day trial really free?+
Yes. Your selected products get 14 days free, set up with you after a request through the contact form. Nothing is charged automatically: if you continue, we invoice the yearly subscription, and if you do not, your records stay saved and the products pause after the trial.
What does vFound AI do?+
In Lost & Found, vFound AI fills in item details from a photo, writes search keywords in seven languages, lets guests search with a photo, shows likely matches when a guest reports a loss, checks new claims against your private record, translates guest messages and drafts replies. In Parcels it reads the label: who it is for, the room, the carrier and the tracking number. In Equipment it names a new item from its photo. In Checkroom it writes a short end-of-night summary and, when a guest has lost their ticket, compares their description with that night’s item photos. In Visitors it suggests the expected visits from a meeting invite you paste or forward. In the workspace, Ask vFound answers questions from your own records and suggests changes that run only when someone taps Do it. It works within a fair-use allowance, and your team checks every suggestion.
Does the AI decide who gets an item back?+
No. A photo helps someone recognise an item, but it does not prove ownership. Claimants give private identifying details, vFound AI compares them with your private record and flags anything that does not add up, and a person on your team decides. AI never changes a claim on its own or identifies people from images, and you can switch it off at any time.
Can guests use it in their own language?+
Yes. Guest pages, checkroom tickets and guest emails work in English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. Parcel and equipment emails go out in the language set for each person.
Can I manage more than one location?+
Yes, with vFound Enterprise: a one-site account is one site. Create a network of sites you own and, in Network settings, see aggregate workload and account health, and give existing team members group-wide or regional access. The everyday workspace stays simple. If your organisation needs formal controls, a group manager can deliberately turn on named, versioned operating policies, preview changes, preserve local exceptions and monitor aggregate service-level counts. Full record details still open only inside sites that person can access, and each site keeps its own guest pages and products. The network page lists open work and possible matches only in authorised sites and regions, without email or phone fields.
