Privacy Policy

Privacy Policy (25/05/2020)

VFOUND Private Limited (Hereinafter referred to as “VFOUND”)  recognizes the importance of maintaining and protecting the user privacy. This Privacy Policy sets out how VFOUND  uses and protects any information when logging onto or (Hereinafter referred to as “the website”) or the VFOUND mobile application or any other digital medium and other offline sources of our company. VFOUND shall ask the users to provide certain information by which the user will be identified when using the  website. The information obtained by VFOUND will be used in accordance with this Privacy Policy

This Privacy Policy applies to current users, registered users and former visitors/users to our VFOUND Platform and to our online customers. By visiting and/or using the website, the user agree to the details set out in this Privacy Policy. VFOUND may with or without any notice change and update the contents of the policy from time to time. The user shall visit the website frequently in order to be updated for any policy change/ modification.

The website is a domain name/property of VFOUND and registered under the relevant laws of India, having its registered office at A3/193, Janak Puri, New Delhi – 110058.


The terms ” VFOUND” “Company”, “we”, “us” and “our” refer to the VFOUND Private Limited.

The term “VFOUND Private Limited Platform” refers to or the VFOUND Private Limited web based mobile application or any other digital medium and other offline sources.

The terms “you” and “your” “user” refers to the visitors /users of the

The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.

The term “Policy” refers to this Privacy Policy.

Please read this Policy before using the VFOUND Platform or submitting any personal information to VFOUND. The privacy policy is a part of and incorporated within, and is to be read along with, the Terms of Use.


Contact information:

VFOUND collects the following:

Your Full Name:

Company Name:







Billing information:

We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner processing service PayPal. Please note that information with respect to the card details shall only  be shared through the official website request as generated through VFOUND, any information shared on the non-official site of VFOUND shall be the sole and only responsibility of the user and not VFOUND.

Information you post:

We collect information you post in a public space on our VFOUND Platform or on a third-party social media site belonging to VFOUND.

Usage and Preference Information:

We collect information as to how you interact with our Services, preferences expressed and settings chosen. VFOUND Platform includes the VFOUND advertising services (“Ad Services”), which may collect user activity and browsing history within the VFOUND Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including, without limitation, your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, VFOUND  cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the VFOUND Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services.


VFOUND mobile web application (Hereinafter referred to as “VFOUND Web App” ) are hosted on DigitalOcean, Inc. (an American cloud infrastructure provider) with data centers across the globe but primarily based in the US.

Once you request a deleting of your business account, all the information including claims, items or any information related to your business is deleted from our database. If you put your business account on HOLD, the information stays in our database unless you tell us to delete your account.

Other information:

VFOUND collects information regarding the Contact Number, Contact Email, Full Name, IP address and Location of the users who submit the claim form (assumed here to be claimants/people who have lost their items) on the VFOUND Web App, which may include the sites visited by the user, duration of time spent on our website or succeeding site visited. Please note that the information so obtained from the VFOUND app and domain shall only be for the purpose of improving user experience, providing industry reports, collecting feedback from claimants and collecting absolute necessary information about a claim that needs to be known to a business about a particular item.


We collect information directly from you:

We collect information directly when the user registers  on VFOUND  Platform. VFOUND may also collect information if  the user may  post a comment on VFOUND Platform or ask us a question through phone or email or any other source of communication. Please note that the information so obtained from the VFOUND app and domain shall be passive in nature and may only be for the purpose of improving user experience and preferences.

We use tracking tools like Google Analytics, Google Webmaster, Google Cookies, Web Beacons for collecting information about your usage of our website.


We use information to contact you:

We might use the information you provide to contact you for confirmation of a purchase on VFOUND Platform or for other promotional purposes.

We use information to abide by the contracts:

We might use the information you provide to carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.

We use information to respond to your requests or questions:

We might use your information to confirm your registration for rendering services we offer.

We use information to improve our products and services:

We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We might also use your information to understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries and to generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.

We use information for security purposes:

We may use information to protect our company, our customers, or our VFOUND Platform.

We use information for marketing purposes:

We might send you information about special promotions or offers. We might also tell you about new features or products or enroll you in our newsletter. We may use the information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

We use information to send you transactional communications:

We might send you emails or SMS about your account or purchase of our product.

We use information to maximize outcomes and results:

We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.

We analyze the log files of our VFOUND Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. The information here so obtained shall be for the purpose of   administering  the website, learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base.

Please note that the information so obtained from the VFOUND app and domain shall only be for the purpose of improving user experience and preferences.


We may share information if we think we have to in order to comply with the law or to protect ourselves:

We may also share it if a government agency or investigatory body or other companies assisting us, requests when we are:

Obligated under the applicable laws or in good faith to respond to court orders and processes; or

Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts; Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party; Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.

We may share information for Internal Use or may share it with any successor to all or part of our business:

For example, if part of our business is sold we may give our customer list as part of that transaction. We may also share your information with any present or future member of our “Group” (as defined above) or affiliates for our internal business purposes.

We may share your information for reasons not described in this policy:

Any information other than as described in this Policy may only be shared after obtaining prior consent from the user’s end.

Please note that the information so obtained from the VFOUND app and domain shall only be for the purpose of improving user experience and preferences.


By using the VFOUND Platform through its web domain and the mobile app and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the VFOUND Platform.

Please note that the information so obtained from the VFOUND app and domain shall only be for the purpose of improving user experience and preferences.


We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the VFOUND Platform through its web domain and the mobile app, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the VFOUND Platform through its web domain and the mobile app. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.

Email OPT-OUT:

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email ( It may take about 2 days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.


The VFOUND  Platform through its web domain and the mobile app may contain links to other websites. If you click on one of the links to third party websites, you may be taken to websites we do not control. Any personal information about you collected whilst visiting such websites is not governed by this Policy. VFOUND  shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the VFOUND  Platform through its web domain and the mobile app. Read the privacy policy of other websites carefully as this policy does not apply to the privacy practices of those websites. We are not responsible for these third party sites.

This Policy shall also not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.


In accordance with Information Technology Act 2000 and rules made and applicable there under, the name and contact details of the Grievance Officer are provided below:

Name: Armaan Wadhwa

Address: A3/193, Janak Puri, New Delhi, 110058

Phone Number: +91-9999835865

Email Address:


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this privacy policy  shall be governed by the laws of India and the courts in New Delhi shall have the power to adjudicate

That before the parties approach the court they must try and resolve the dispute through dialogue and discussion. The affected party shall communicate the grievance and a period of 30 days must be given to resolve the dispute. In addition, the period of 30 days shall only commence once the nature of dispute is known to both the parties. Upon the expiry of the 30 day period the dispute shall be referred to arbitration by a Sole Arbitrator, appointed by the VFOUND. The arbitration shall be subject to the Arbitration and Conciliation Act, 1996 as may be amended from time to time. The seat and venue of the arbitration shall be New Delhi.  The proceedings shall be conducted in English.  The Arbitral Award shall be final and binding on both the parties.

Further, please note that the VFOUND  Platform stores your data with the cloud platform of Digital Ocean, which may store this data on their servers located outside of India. Digital Ocean has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at The privacy policy adopted by Digital Ocean are given on their website.

In the event you have questions or concerns about the security measures adopted by Digital Ocean, you can contact their data protection/ privacy team/ legal team or designated grievance officer at these organizations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the address provided above.

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy or other privacy concerns, you can email us at